The basic agreement that governs your use of valenzuelafence.com and any services you request from us. Plain English where possible — but legal documents are legal documents.
These Terms of Service ("Terms") form a legal agreement between you and Valenzuela Fence LLC ("Valenzuela Fence," "we," "us," or "our"), a Colorado limited liability company.
By visiting our website, requesting a quote, communicating with us, or hiring us to perform work, you agree to these Terms. If you don't agree, please don't use our website or services.
These Terms apply alongside our Privacy Policy, which explains how we handle your information.
Valenzuela Fence provides residential and commercial fencing services across the Denver, Colorado metropolitan area, including:
We serve homeowners, HOAs, and commercial property managers across the Denver metro and Front Range. Service availability outside our standard service area is at our discretion.
We provide free, no-obligation quotes for fence and deck projects. Quotes are typically delivered within 24–72 hours of an on-site assessment.
Our written quotes describe materials, scope of work, estimated timeline, and total price. Unless explicitly noted, quotes assume:
Quotes are generally valid for 30 days from issuance unless otherwise stated. After 30 days, prices may require revision due to material cost changes, schedule availability, or other factors.
If you request changes after work begins, or if conditions discovered on-site require additional work (rock encountered during digging, rotted material concealed behind existing structures, etc.), we'll provide a written change order describing the additional cost before proceeding.
For projects exceeding informal repair work, we provide a written service agreement covering:
Most projects require a deposit at the time of signing, with the balance due upon completion. For larger projects, we may use a progress payment schedule. Specific terms will be detailed in your service agreement.
Under Colorado law, you generally have three (3) business days to cancel a home improvement contract signed in your home without penalty. Cancellation must be in writing. After this period, cancellation may result in forfeiture of deposit or charges for materials already ordered or work already begun.
We do our best to start and complete projects on schedule. However, delays may occur due to weather, material availability, permit delays, or unforeseen site conditions. We'll keep you informed if your project timeline shifts.
For your convenience, we accept online payments for deposits, progress payments, and final invoices in addition to traditional methods (check, Zelle, in-person card).
By submitting payment through any of these methods, you authorize Valenzuela Fence LLC to charge the agreed-upon amount. For card payments, you represent that:
We do not add surcharges for credit card payments. Card processing fees are absorbed as a cost of doing business. ACH and Zelle payments may receive a small discount on certain invoices when offered — this will be clearly noted on your quote or invoice.
If a payment fails (declined card, insufficient funds, returned check), we'll contact you to arrange an alternate payment method. Returned checks are subject to a $35 NSF fee as permitted by Colorado law. Project work may be paused until payment is resolved.
Refunds are governed by your signed service agreement and the Colorado 3-day cancellation right described in Section 4. Generally:
Refunds are returned via the original payment method when possible (typically within 5–10 business days for cards, 1–3 business days for ACH/Zelle).
If you have a billing dispute, please contact us first at info@valenzuelafence.com or (720) 790-3088. We work hard to resolve issues directly. Filing a chargeback before contacting us may result in collection costs being added to your account, and we reserve the right to dispute fraudulent or unjustified chargebacks with the card issuer.
Final invoices are due upon project completion unless otherwise stated in your service agreement. Invoices unpaid after 30 days may incur a late fee of 1.5% per month (18% APR) on the outstanding balance, the maximum permitted under Colorado law. Persistent non-payment may result in a mechanic's lien being filed against the property as permitted by Colorado statute.
Sales tax, where applicable, is calculated and collected based on the project location. Most fence and deck installation labor in Colorado is taxable. Materials are taxed at the rate applicable to your project's address. Tax amounts are itemized separately on your invoice.
You'll receive an emailed receipt for every payment processed online, and a final paid invoice upon project completion. Keep these for your records — they may be needed for warranty claims, insurance purposes, or tax deductions related to home improvements.
We back our installation work with a 5-year workmanship warranty. This warranty covers:
Our workmanship warranty does not cover:
To file a claim, contact us at info@valenzuelafence.com or (720) 790-3088. Provide photos of the issue, your project address, and your approximate installation date. We'll inspect the issue and repair or replace as appropriate.
This warranty is non-transferable and applies only to the original property owner who hired us. Material warranties (cedar lumber, hardware, stain) are governed by the manufacturers' warranties, which we'll help you reference if needed.
If you check the SMS consent box on any of our forms, you agree to receive text messages from Valenzuela Fence at the phone number you provided.
Messages may include appointment confirmations, project updates, quote follow-ups, schedule changes, and occasional promotional offers.
Message frequency varies. Standard message and data rates from your wireless carrier apply.
Reply STOP to any message to opt out. Reply HELP or text HELP to (720) 650-8158 for assistance. You can also call us at (720) 790-3088.
For complete details on how we use SMS and protect your number, see our Privacy Policy.
You may use our website for personal, non-commercial purposes — to learn about our services, request quotes, and contact us. You agree not to:
All content on our website — including text, photos of our work, logos, design elements, and code — is owned by Valenzuela Fence LLC or used with permission. You may not reproduce, distribute, or create derivative works from our content without written permission.
Photos we publish of completed projects are taken on properties where we performed work. We make reasonable efforts to avoid showing identifying details (house numbers, faces, license plates). If you're a customer and prefer that photos of your project not appear publicly, contact us and we'll remove them.
If you submit photos, descriptions, reviews, or other content to us (for example, photos of your property when requesting a quote), you grant us a non-exclusive, royalty-free license to use that content for purposes of providing services to you and, where appropriate, for marketing — though we'll always seek explicit consent before using identifiable customer content in advertising.
You represent that any content you submit is yours to share and doesn't violate anyone else's rights.
Our website is provided "as is" and "as available." While we work hard to keep it accurate and functional, we make no warranties that:
Any information provided on our website is for general educational purposes. Specific advice for your project requires a consultation.
To the maximum extent permitted by Colorado law, Valenzuela Fence LLC's total liability to you for any claim related to our website is limited to one hundred dollars ($100).
For claims related to actual fence or deck work performed under a service agreement, our liability is governed by that signed agreement and applicable law, and is generally limited to the amount you paid us for the work in question.
We are not liable for indirect, consequential, special, or punitive damages, including lost profits, loss of use, or property damage beyond the scope of work performed.
Some jurisdictions don't allow certain liability limitations, so portions of this section may not apply to you.
You agree to indemnify and hold harmless Valenzuela Fence LLC, its owners, employees, and contractors from any claims, damages, or expenses (including reasonable legal fees) arising from:
These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles.
If you have a complaint or dispute, please contact us first at info@valenzuelafence.com or (720) 790-3088. The vast majority of issues can be resolved with a phone call. We genuinely want our customers to be satisfied.
Any dispute arising under these Terms or any service agreement that cannot be resolved informally shall be resolved in the state or federal courts located in Denver County, Colorado. You and Valenzuela Fence agree to submit to the personal jurisdiction of those courts.
Any claim related to our website or services must be filed within one (1) year of the events giving rise to the claim, or be permanently barred.
We may terminate or suspend your access to our website at any time, without notice, for conduct we believe violates these Terms or is harmful to other users, us, or third parties.
Termination of your access to our website does not terminate any signed service agreement, which is governed by its own terms.
We may update these Terms from time to time. When we do, we'll update the "Last Updated" date at the top of this page. Continued use of our website after changes means you accept the updated Terms.
For material changes that affect your rights, we'll do our best to notify active customers by email before the changes take effect.
Questions about these Terms? Reach out: