How Valenzuela Fence LLC collects, uses, and protects the information you share with us. Written in plain English — no legal-ese walls of text.
Valenzuela Fence is a small, family-owned business. We collect the minimum information needed to give you a fence quote, communicate with you about your project, and improve our website. We do not sell your information. We do not share it with anyone except the vendors we use to actually do business (like our CRM and email tools). You can ask us to delete your information at any time by emailing info@valenzuelafence.com.
If you want the full details, read on.
This Privacy Policy applies to information collected by Valenzuela Fence LLC ("Valenzuela Fence," "we," "us," or "our"), a Colorado limited liability company providing custom cedar fence installation, repair, replacement, deck restoration, and related services across the Denver metropolitan area.
This policy covers our website at valenzuelafence.com, our marketing landing pages including marketing.valenzuelafence.com, and any phone, text, or email communications you have with us.
When you fill out a quote request form, contact form, or assessment survey on our site, we collect:
When you visit our website, our hosting provider and analytics tools may automatically collect:
If you arrive at our site by clicking a Facebook, Instagram, or Google ad, those platforms may share with us anonymized information about which ad you clicked. We use this to measure ad performance — not to identify you personally.
We use the information you provide for the following purposes:
We will never use your project information to make decisions that have legal or similarly significant effects on you without human review.
Because text messaging is regulated under the Telephone Consumer Protection Act (TCPA) and similar laws, we want to be especially clear about how we use it.
We will never text you unless you've explicitly opted in by checking the SMS consent box on one of our forms. By checking that box, you agree to receive:
Message frequency varies based on your project status and engagement. You may receive anywhere from 1–2 messages per month during normal communication, with higher frequency around active project scheduling. Standard message and data rates from your wireless carrier may apply.
You can opt out of SMS communications at any time by replying STOP to any message you receive from us. You'll receive one final confirmation message and then no further texts. To rejoin later, reply START or contact us directly.
For help with our SMS program, reply HELP to any message, or text HELP to (720) 650-8158. You can also call us at (720) 650-8158 for assistance.
We do not sell, rent, or share your mobile phone number or SMS opt-in data with any third parties for marketing purposes. We share it only with the SMS service providers required to actually deliver your messages (currently GoHighLevel and its underlying carrier networks).
If you make a payment to us — whether a deposit at the time of signing, a progress payment during your project, or a final invoice payment — we want to be transparent about how payment information is handled.
Valenzuela Fence does not directly collect, process, or store credit card numbers, debit card numbers, bank account numbers, or other sensitive payment credentials on our own systems. All payment processing is handled by PCI-DSS-compliant third-party payment processors.
Depending on the payment method you choose, your payment information may be processed by one of the following:
Each processor has its own privacy policy and security practices. We recommend reviewing them if you have specific concerns about a payment method.
We retain limited transaction information for accounting, tax, and warranty purposes:
If you request a refund or initiate a chargeback, we may need to share relevant transaction details with our payment processor and your card issuer to resolve the matter. This sharing is necessary to process the refund and is limited to what's required.
We retain payment and invoice records for a minimum of seven (7) years to comply with IRS recordkeeping requirements. After that period, payment records are securely destroyed unless ongoing warranty or legal matters require retention.
Online payments made through our website use SSL/TLS encryption. The payment processor's secure form is loaded directly from their servers — your card information never passes through our website.
We do not sell your personal information. We share it only in the following limited circumstances:
We share information with vendors who help us operate, including:
All vendors are required by contract to protect your information and use it only for the purposes we specify.
We may disclose information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
If Valenzuela Fence is ever sold, merged, or acquires another business, customer information may be transferred as part of that transaction. We would notify you in advance and give you the opportunity to opt out.
Our website uses cookies and similar technologies to remember your preferences, analyze traffic, and measure advertising performance.
You can disable cookies in your browser settings, though this may affect some site functionality. You can also opt out of personalized advertising at optout.aboutads.info or networkadvertising.org/choices.
We take reasonable steps to protect your information, including:
That said, no method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
You have the right to:
To exercise any of these rights, email us at info@valenzuelafence.com. We'll respond within 30 days.
Under the Colorado Privacy Act (CPA), Colorado residents have additional rights regarding their personal data, including the right to opt out of targeted advertising and the sale of personal data. We do not sell personal data, but you can opt out of targeted advertising by contacting us directly.
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us immediately and we will delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we'll update the "Last Updated" date at the top of this page.
For material changes — like new types of data collection or new sharing partners — we'll do our best to notify active customers by email before the changes take effect.
Questions about this Privacy Policy or how we handle your information? Reach out: